Customer Relations Officer

We are a vibrant and rapidly growing digital marketing agency on a mission to support small and medium-sized businesses nationwide. Fuelled by our enthusiastic team we are committed to fulfilling the digital advertising and marketing needs of numerous SMEs nationwide.

Why Work For Us?

When you join our team you are not just starting a new role; you are becoming a part of a thriving company culture that truly values its employees. We prioritise the well-being of our staff and cultivate a positive working environment where collaboration and enthusiasm thrive. You will be supported with ongoing training and development opportunities to meet your professional goals.

Job Description:

As a Customer Relations Officer, you will be the first point of contact for our valued clients. Your primary responsibilities will include managing incoming customer queries, owning each query to ensure a satisfactory resolution, and following up with customers to gather any outstanding information. You will also provide product information to potential customers, facilitating the sales process for our team.

Responsibilities:

• Handle incoming customer queries via phone, email, and chat.
• Take ownership of each query and follow it through to a satisfactory conclusion.
• Follow up with customers to gather outstanding information and ensure their needs are met.
• Provide accurate and relevant product information to customers.
• Collaborate with the sales team to ensure smooth handoff and follow-up on potential leads.
• Maintain detailed and accurate records of customer interactions.
• Continuously strive to improve the customer experience and resolve any issues promptly.

Benefits

• Hybrid working (after the initial review period)
• 4.5 day working week (based on performance)
• Modern, spacious, and well-equipped offices in an excellent location
• Free onsite parking
• Company pension scheme
• Company sick pay scheme (after one year of service)
• Membership of BUPA Healthcare (on passing probation)
• 20 days annual leave + bank holidays
• 24-hour Employee Assistance Program
• Regular company events
• Company shutdown during Christmas period